Telecoms experts Martin Taylor and Tony Mellor of Xi Comms are well known by Harrogate SMEs for providing hassle free and cost effective phone systems, broadband and business mobile solutions. They keep lots of local businesses connected using the latest cloud telephony technology – including Wild & Co Chartered Accountants.
Martin has worked for Xi Comms for over 10 years and in 2015 he and Tony bought the business. Since then they have expanded their range of services and grown their client base, offering independent advice and tailored solutions for each business, whether they have one user or dozens.
“We supply a system, choosing the best combination of hardware and technology for each particular business’s needs and setting it up in a way that is going to improve their business and make them more effective,” explains Martin.
Martin and Tony enjoy networking to build relationships with fellow businesses and feel very much part of the Harrogate community as a whole, which led them to develop a unique scheme to support Saint Michael’s Hospice, as Tony explains.
“We donate up to £35 to Saint Michael’s for every telephone line, broadband circuit or mobile connection that is ordered or transferred to us,” says Tony. “It means our customers can get a great deal on their telecoms and give something back to a vital local charity.”
Graham Wild at Wild & Co has helped Martin and Tony automate many of the routine accounting processes in the business and, by helping them move from Sage to Xero, they now have real time information about their finances.
The way the telecoms industry is structured, with complex tariffs and charging, the transition to digital accounting wasn’t straightforward but Graham took time to understand the challenges of the sector and develop a solution that would work for Xi Comms.
“Graham’s proactive approach was a breath of fresh air. We like the fact that he is local and so easy to work with and he has really helped us move the business forward,” says Tony.
“As our virtual FD, Graham adds value and always makes himself available when we need to ask him something.”
Graham says Xi Comms is exactly the kind of business Wild & Co’s My FD service is intended for.
“Once Martin and Tony had accurate data to work with, they could plan with certainty and understand which parts of their business they should focus on developing,” explains Graham.
“We meet up regularly through the year to unpick the numbers together and we work really well together as a team,” he adds.
“Xi Comms has a great business model and, as a customer of theirs ourselves, we can vouch for the fact that they offer excellent service.”